I want to change my Properties Primary Image, but cannot drag-and-drop the picture

If you're experiencing difficulties with the drag-and-drop feature on the Dashboard, here are a few troubleshooting steps to help you resolve the issue smoothly:

Check Browser Compatibility: Please ensure you are using a compatible web browser. Certain browsers might have restrictions or require the latest version to function optimally. If you encounter issues, particularly with the drag-and-drop feature, trying a different browser may help. For the best experience, we recommend using Google Chrome.

Clear Browser Cache and Cookies: Cached data or corrupted cookies can disrupt website functionality. To address this issue, consider clearing your browser's cache and cookies. You can typically find this option in your browser's settings or preferences menu, which may help resolve the problem. 

Update Browser and Operating System: Make sure that both your browser and operating system are updated with the latest software versions and patches. Keeping your software current can prevent compatibility issues with website features.

Supported File Formats: Verify that your image format meets the platform's requirements. Uploading files in incompatible formats could lead to errors. Typically, images in JPG, JPEG formats are supported and should not cause any issues.

Alternative to Drag and Drop:

1. Locate the "Browse" or "Choose File" Button:  Click on the button labeled "Upload File" or within the upload section. This button triggers a file selection window on your device.

2. Navigate to Your Image: In the file selection window, navigate to the folder where your image is stored.  This process may vary slightly depending on your operating system and browser, but most follow a similar structure.

3. Select Your Image: Click on the image you want to upload. Its filename should appear in the file selection window.

4. Confirm Upload: Once you've selected the desired image, click the "Open" or "Upload" button in the file selection window. This initiates the upload process.

Should you have any further doubts, do not hesitate to reach out to our Specialist

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