I am unable to submit my amendment change request Error message says "signature is either empty or does not match. This is the first time this has happened, My signature is correct, Please assist.

I am unable to submit my amendment change request Error message says "signature is either empty or does not match. This is the first time this has happened, My signature is correct, Please assist.

You're encountering an error message stating "signature is either empty or does not match" while submitting a Change MLS Listing amendment request on Houzeo.
Here are some steps to troubleshoot and submit your request successfully:

Understanding the Error:

This error usually occurs when Houzeo's system is unable to recognize your electronic signature for some reason.

Solution 1: Copy-Paste Signature (Recommended)

  1. Locate the signature box on the second step of the amendment request.
  2. Copy your typed name displayed below the signature box.
  3. Paste the copied name into the signature box.
  4. Houzeo will provide font options for your signature. Choose one.
  5. Click "Submit Request" to submit your amendment request.

Solution 2: Clear Browser Cache and Cookies

  1. Clear Cache and Cookies: Sometimes, outdated cache or cookies can cause glitches. Clear your browser's cache and cookies following the instructions for your specific browser.
  2. Restart Browser: After clearing the cache and cookies, restart your web browser.
  3. Re-attempt Signature: Try submitting your amendment request again and see if the signature error persists.

For more information, refer to this article.