How Buyer Inquiries Work in a Flat Fee MLS Model | Houzeo

Will communication from interested buyers go through the listing agent or straight to me?

In a flat fee model like Houzeo, communication from interested buyers typically goes directly to the seller, giving them full control over the selling process. However, there are some variations depending on how the inquiry is made:

  1. Direct Buyer Inquiries

    • Potential buyers contacting through Houzeo or their agent will reach you (the seller) directly.

  2. Inquiries from Third-Party Sites (Zillow, Redfin, Trulia, Realtor.com, etc.)

    • Since these platforms display the listing agent's information, buyers may contact the listing agent first.
    • The agent will then forward your details within 24-48 business hours, allowing the buyer to connect with you directly.

  3. Buyer Agent Inquiries

    • Buyer agents have access to MLS and can see your direct contact details under the agent remarks section.
    • They will reach out to you directly, bypassing the listing agent.

Since this is a limited-service listing, the assigned agent does not handle negotiations—the seller is fully responsible for negotiating with buyers and their agents.

For more details, check out this article: How Will I Be Contacted or Receive Leads for My Property?