Who will be my primary contact: Houzeo or the broker/agent?
Houzeo will be your primary point of contact (POC) throughout your real estate journey. We have a dedicated customer service team with a 4.9-star rating on Google and Trustpilot, ready to assist you with any questions or concerns you may have.
Here's a breakdown of who to reach when:
- For most inquiries and general assistance - Contact Houzeo. We are equipped to handle various aspects of your real estate listing and can connect you with the appropriate resources.
- For professional advice, suggestions, or recommendations: You can reach out directly to your assigned broker/agent. Their experience and expertise can be invaluable in navigating complex situations.
Plan-based Differences in Agent Interaction:
- Silver Plan: The listing agent will primarily focus on listing your property on the MLS.
- Gold & Platinum Plans: These plans offer additional support from the licensed broker, including:
- Contract review assistance
- Real estate forms
- Pricing assistance
- Contract-to-close consulting
- Virtual full-service with a licensed broker (including offer negotiations, inspection & repair negotiation, appraisal review, closing document review)
Remember, while Houzeo is your primary contact, you are welcome to directly consult the broker/agent for professional advice throughout your real estate journey.