My property is Sold. However Houzeo keeps sending emails saying it’s not .
We understand you're receiving emails indicating your sold property hasn't been marked as such on Houzeo. Here's how to handle this situation:
Once your property is marked as "Sold" on the MLS, Houzeo's system automatically disables reminder emails for that specific property.
Troubleshooting and Taking Action:
- Check Houzeo Listing Status:
- Log in to your Houzeo Dashboard.
- Locate your property and check its current status.
- If the status is "Sale Pending" and the closing date has passed:
- Submit "Change MLS Listing-Sold" Amendment: Immediately request the "Change MLS Listing-Sold" amendment to inform Houzeo about the sale.
- Upload Executed Closing Contract: Upload a copy of your fully executed closing contract to your Houzeo Dashboard.
Importance of Timely Action:
- Completing these steps within 24 hours of closing is crucial to:
- Avoid MLS violations and fines: Failing to update the MLS promptly can lead to penalties.
- Ensure accurate information: Timely updates prevent confusion for potential buyers.
If the issue still persists, feel free to contact us. You can find information on how to contact us here.
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