My property is Sold. However Houzeo keeps sending emails saying it’s not.
We understand you're receiving emails indicating your sold property hasn't been marked as such on Houzeo. Here's how to handle this situation:
Once your property is marked as "Sold" on the MLS, Houzeo's system automatically disables reminder emails for that specific property.
Troubleshooting and Taking Action:
- Check Houzeo Listing Status:
- Log in to your Houzeo Dashboard.
- Locate your property and check its current status.
- If the status is "Sale Pending" and the closing date has passed:
- Submit "Change MLS Listing-Sold" Amendment: Immediately request the "Change MLS Listing-Sold" amendment to inform Houzeo about the sale.
- Upload Executed Closing Contract: Upload a copy of your fully executed closing contract to your Houzeo Dashboard.
Importance of Timely Action:
- Completing these steps within 24 hours of closing is crucial to:
- Avoid MLS violations and fines: Failing to update the MLS promptly can lead to penalties.
- Ensure accurate information: Timely updates prevent confusion for potential buyers.
If the issue still persists, feel free to contact us. You can find information on how to contact us here.
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